Return & Exchange Policy
Is your order not quite right?
We speak lampshade and would love to help.
Sometimes the difference between all wrong and the perfect fit just might be a new harp.
We speak lampshade and would love to help.
Sometimes the difference between all wrong and the perfect fit just might be a new harp.
Text 401-450-5706
A photo of your lamp is a great place to start.
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A photo of your lamp is a great place to start.
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Still not right? It happens.
We have revised our returns & exchange procedure to make it easier for you.
Email us to get started
info@newportlampandshade.com
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We accept returns for store credit within 30 days.
Lampshades must be in their original condition and wrapping in order to be accepted for return.
Store credit from returns is valid for one year.
A 10% re-stocking fee applies to all orders.
We will provide a return shipping label free of charge, some exclusions apply. Please note, original shipping charges are non-refundable.
The following items are not eligible for return: special order & made-to-order items, discounted items, personal accessories including stationery, blankets & throws, pillows, candles, and table linens.
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Delivery woes. It happens.
In the event that your order arrives damaged, please save all packaging material and photograph the damage upon receipt.
Text 401-450-5706
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Local Pick-Up
We kindly ask that all purchases and lamp repairs be picked up in a timely manner. Any items remaining in our possession after 60 days will be considered abandoned property.
_ _ _ _ _ _ _ _
Delivery woes. It happens.
In the event that your order arrives damaged, please save all packaging material and photograph the damage upon receipt.
Text 401-450-5706
_ _ _ _ _ _ _ _
Local Pick-Up
We kindly ask that all purchases and lamp repairs be picked up in a timely manner. Any items remaining in our possession after 60 days will be considered abandoned property.